 |
||||||||||
|
||||||||||
|
General After I submit my order, when will my account be set up? You can expect to receive setup information within 24 hours.
Does Web Weaver have its own equipment? Yes. We fully own and operate our own Network Operations Center and all our equipment.
Does Web Weaver monitor its systems? All systems are monitored every 30 seconds for optimum performance.
Is WebWeaver really the best hosting service out there? That's a totally subjective question,
but I'll answer anyway. Yes, we are.
Do I have to transfer my domain name to your name servers, or can you do that for me? We will be happy to assist you in the transfer of your domain name. If your domain name is registered through Network Solutions, we can initiate the transfer process for you. If your domain name is registered through another registrar, you can easily transfer your domain by providing you registrar with the following information:
Do you host International Domains (Other than .com, .net, and .org)? Simply put, if it can be registered, Web Weaver can host it.
How long will it take for my domain name to transfer to your name servers? Once the registrar initiates the change, it typically takes between 24 to 48 hours for a domain to fully propagate over the Internet. You can check the progress of your domain propagation at www.nsiregistry.net I don't have a domain name, can you register one for me? Web Weaver has the capability of registering .com, .net, and .org domain names along with the new .biz and .info domain names.
Is it possible to have two domain names going to the same place? A Domain Pointer, which is an additional domain that resolves to the default page of your Web site, can be set up for your account.
My contact information with Network Solutions has changed, and I am not receiving the notifications from them to approve the transfer of my domain. How can I change this information and get the domain name to transfer to your name servers? This is not as uncommon as you may think. Since this update to your domain is manual, it can take a bit longer for Network Solutions to complete. Because we are a partner with Network Solutions, we have a direct contact who can help facilitate and even accelerate this process.
My domain is registered with another registrar and is due to expire shortly, can I renew with you? Certainly. We'd be happy to transfer and renew your domain registration. Please click here to complete the necessary transfer form.
Once my domain is hosted, can I access it without "www" in the browser? Web Weaver goes the extra mile by making this additional adjustment in the account setup for all our clients.
Will I receive a real IP address for my site, or is it a virtual shared IP? Web Weaver continues to provide static (real and unshared) IP address for our clients who have a need for them (an additional charge may apply). A static IP will allow clients full access to their Web space even without a domain name. E-mail Services
Can I forward my mail to another existing e-mail account? Of course. Many clients find it more convenient to log into one place to obtain all their e-mail. Your Web Weaver e-mail account handles this easily. Once you have logged into the e-mail Control Panel as the user whose mail you'd like you forward, under Personal Options, you will find an option to Change Mail Forwarding Information. You can enter the e-mail address to which you'd like mail forwarded (including outside accounts such as AOL, MSN, Hotmail, etc).
I travel a lot, will I able to retrieve my e-mail while I'm "on the road?" No problem. Web Weaver realizes people today are on the move. That's why our hosting plans include Web-based e-mail, which means that you can access your e-mail via any computer with Internet access.
I'd like to be able to create a mailing list. Does Web Weaver have this capability? The functionality to which you are referring is called "List Server." A list-server mailing list can receive mail and resend the mail to all the users on the mailing list. Lists can be "open" allowing postings by anyone on the Internet. Lists can also be "public," meaning that anyone can get on the list by subscribing to it. Users can then subscribe to, or unsubscribe from, a list by simply sending the appropriate message to the list server. Lists can be unmoderated (any message sent to the list is immediately posted to all users on the list) or moderated (all messages are reviewed by the moderator before being posted). Postings to the list can be further controlled by use of a password or by use of a "posters list" (a list of people authorized to post to that list.) The fee is based on the number of messages. Please see the pricing sheet for current pricing. Please be aware that Web Weaver does not permit the sending of unsolicited e-mail (spam) through its mail servers. Individuals found violating this policy face termination of their Web hosting contract and possible legal action. I'd like to use Microsoft Outlook
to administer my mail. How can I set that up? If you choose to use Microsoft Outlook to manage your e-mail, you will need to set up additional users in the Outlook program. Go to "Tools --> Accounts -->" and the tab marked "Mail." "Add --> Mail, Display Name": The Name to Display in the "from" field of the outgoing message. "Next, User Name, Password": Select the connection type, and Finish. Note: Enter your user name log on exactly
as provided in your set up e-mail. If (and only if) we have informed
you on the setup e-mail that your 'server requires authentication,'
go to tools, accounts, and on the Mail tab of accounts, select
the user account, go to "Properties" and the server
tab. Under "Outgoing Mail Server," click on "My
Server Requires Authentication." My web hosting account comes with a set number of e-mail users? Can I purchase more? Definitely. If you find you are in need of additional e-mail accounts, we can certainly provide you with as many as you need.
What is the difference between Aliases and Users? USERS are actual mailboxes; i.e., user@yourdomain.com, and you get a specific amount with your account. ALIASES are virtual mailboxes that forward mail to a user account. For example: A smaller company wishing to appear larger may have aliases set up for orders@yourdomain.com, customerservice@yourdomain.com, and info@yourdomain.com. Mail sent to these aliases could all be forwarded to user@yourdomain.com.
When I try to send e-mail from Outlook, I am continually prompted for a user name and password which, when input, is not accepted. How can I stop this prompt? Please go back to your Outlook setup
(Tools, Accounts, and the Server Tab). Web Weaver mail servers
require authentication for all outgoing mail. Please verify you
have selected "My Server Requires Authentication" under
Outgoing Mail Server and NOT "Log on using Secure Password
Authentication." Publishing/FTP Do I need to wait until my domain name transfers to start working on my site? That depends. If your Web Weaver account comes with a static IP address, (such as a secure server) which is a numerical address dedicated solely to your account. You will be able to upload directly to the IP address provided to with your setup information (example: 123.45.67.890), as well as view your work in a browser (http://123.45.67.890 ) while you wait for the name servers of the world to update their information with your change of address. If your account does not provide you with a static IP address there will be a short delay in providing you access. Contact Web Weaver if you have further questions.
How can I publish my Web site? Although there are many ways to upload your Web site, the most common methods are FTP (file transfer protocol), which is used to transfer files from one computer to another, and Microsoft FrontPage. How do I make live edits using FrontPage? Step 1: Click on the "File" drop-down menu and then "Open Web" to open the list of created Webs. If you don't see your Web listed, you can browse a different folder by using the "Look in" field. The "Look in" field is a text box located at the top of the window. Step 2: Click on the drop-down arrow next to the "Look in" field to browse for your local Web folder on your computer. Select the local Web that you would like to open, and click on "Open" in the lower right-hand corner of the screen. Step 3: Once you click on "Open," your "live" Web site on the server, including all files and folders, will display in the folder list. Create new files or edit the Web site as needed. Once you complete the edits, save all changes.
How do I publish my Web site using FrontPage? Here's how to publish using FrontPage: Step 1: Make sure you are connected to the Internet. Open Microsoft FrontPage. Step 2: Click on the "File" drop-down menu and then "Open Web" to open the list of created Webs. If you don't see your Web listed, you can browse a different folder by using the "Look in" field. The "Look in" field is a text box located at the top of the window. Click on the drop-down arrow next to the "Look in" field to browse for your Web folder on your computer. Select the Web that you would like to publish and click on "Open" in the lower right-hand corner of the screen. Step 3: Once you click on "Open", your Web site, including all files and folders, will display in the folder list. When you are ready to publish your site, simply click on the "File" drop-down menu and click "Publish Web". Step 4: Once you click "Publish Web," the "Publish Destination" pop-up screen will appear. Enter the destination URL in the text box. For example: http://www.yourdomain.com. Click the "Publish" button to publish the site. Step 5: An authentication window will pop up and ask for your username and password. This is the username and password used to open the account. NOTE: The password is case sensitive. Click the "OK" button and your site will begin to publish. Step 6: Depending on the size of your
site and the speed of your Internet connection, it may take several
minutes to publish your site. Once the site has published, you
will receive a pop-up window with the following message: "Web
site published successfully!" Click "Done" to
finalize the process. How do I publish my Web site using FTP? Make sure you are connected to the Internet. Once you receive your setup e-mail, you may upload your site using the domain name. NOTE: If your domain has not transferred, you can still upload your site using the IP address provided in the setup e-mail. Make sure you publish your site content to the www directory. In order for a default page to load automatically when someone accesses your site, you have to upload a default.htm, default.asp, index.htm, index.html, or index.asp page to the www directory. If your site contains a database, upload the database to the db directory. Uploading your database to this directory, allows your database to inherit the correct file permissions. If your site uses secure pages, upload these pages to the ssl directory within the www directory. To link to these secure pages, use the SSL path provided in your setup e-mail. If you are using an FTP program such
as WS_FTP or CuteFTP, the following links will provide additional
information:
How do I update my Web site using FrontPage? Make sure you are connected to the Internet. Open Microsoft FrontPage. There are two ways you can update your Web site using FrontPage. If you have a local copy of your site, you can edit locally and re-publish the updated site, or you can open the site on your server and make "live" edits. Here's how to make local edits. . . Step 1: To edit a local version and republish, click on the "File" drop-down menu and then "Open Web" to open the list of created Webs. If you don't see your Web listed, you can browse a different folder by using the "Look in" field. The "Look in" field is a text box located at the top of the window. Step 2: Click on the drop-down arrow next to the "Look in" field to browse for your local Web folder on your computer. Select the local Web that you would like to open and click on "Open" in the lower right-hand corner of the screen. Step 3: Once you click on "Open," your Web site, including all files and folders will display in the folder list. Create new files or edit the Web site as needed. Once you complete the edits, save all changes. Step 4: When you are ready to republish your site, simply click on the "File" drop-down menu and click "Publish Web". Step 5: If you've previously published your site, proceed to Step 6. Once you click "Publish Web," the "Publish Destination" pop-up screen will appear. Enter the destination URL in the text box. For example: Http://www.yourdomain.com. Click the "Publish" button to publish the site. Step 6: An authentication window will pop up asking for your username and password. This is the username and password used to open the account. NOTE: The password is case sensitive. Click the "OK" button and your site will begin to publish. Step 7: Depending on the size of your site and the speed of your Internet connection, it may take several minutes to publish your site. Once the site has published, you will receive a pop-up window with the following message: " Web site published successfully!" Click "Done" to finalize the process.
When can I publish my Web site? Immediately! Once you've received your
setup e-mail from support, and have registered your domain name,
you will have access to an IP address included free with your
Web Weaver account. This numerical address can be used to upload
your site, as well as to view your Web site work in progress
in a browser. Database
Can I upgrade from Microsoft Access to Microsoft SQL? Of course. You can upgrade your database at any time, and there is even an Upsizing Wizard in Microsoft Access to assist you.
Do you support Access? We support several versions of Microsoft Access, including Access 2000.
How can I connect to my SQL Database? We suggest you connect through enterprise manager.
What is an ODBC connection? An ODBC connection is the system "mapping" that connects the Web site application to the database connection tools on the server and tells the database connection tools where to find the database.
When should I upgrade my database from Microsoft Access to Microsoft SQL? Access is a good database to start with, but it really is not designed to support multiple users.
Why do I get an error when I try to connect to my database? It is usually necessary to have a Data Source Name (DSN) mapped to the server. Simply e-mail us and tell us the name of the database, its file name, and its location, and we will make the necessary adjustments. E-Commerce Services What is a SSL Directory? SSL (Secure Sockets Layer) is an encryption service that runs on the server. It causes all communication back and forth between the visitor's browser and the web to be sent in encrypted form. This is important when transmitting credit card numbers across the Internet.
What shopping carts do you support? We can support most that are compatible
with the Microsoft NT/2000 platform. Our preferred solution is
StoreFront from www.storefront.net. StoreFront is a robust, stable eCommerce solution with market-leading features and advanced functionality. It requires no proprietary server components, so it is fully compatible with Web Weaver server specifications, and it is fully portable to any Web host provider who meets the server requirements. StoreFront is a three-tiered eCommerce
solution comprised of: StoreFront allows merchants the flexibility to choose the payment processing, shipping, and tax options that meet their specific business needs. Storefront's advanced marketing and promotional tools add tremendous value to the merchant, providing them with proven methods to increase traffic and drive sales. |
||||||||||
|
||||||||||
|
||||||||||
